Our goal is to satisfy our customers. If you are not satisfied with your purchase, we will exchange or refund the product.

All food purchased from Pitou, Minou & Compagnons is guaranteed if returned in its original packaging with more than half remaining.

Products will be refunded or exchanged if:

• The customer has the invoice;
• The product was purchased within the last 30 days;
• The product is in good condition in its original packaging.

Our return policy does not include the following items:

• Products of clearance sale
• Special orders
• Litter boxes
• Cat trees
• Brushes and combs
• Bowls and water fountains
• Beds and cushions
• Cages
• Sanitary products (diapers, training mats)

Refunds will only be made in the same form as the original purchase (debit, Visa, Mastercard). If a gift card was used at the time of purchase, the gift card amount will be applied to a new gift card.

Refunds or exchanges will only be accepted at the same branch where the product was purchased.