Our different policies
Our goal is to satisfy our customers. If you are not satisfied with your purchase, we will exchange or refund the product.
All food purchased from Pitou, Minou & Compagnons is guaranteed if returned in its original packaging with more than half remaining.
Products will be refunded or exchanged if:
- The customer has the invoice;
- The product was purchased within the last 30 days;
- The product is in good condition in its original packaging.
Our return policy does not include the following items:
- Products of clearance sale
- Special orders
- Litter boxes
- Cat trees
- Brushes and combs
- Bowls and water fountains
- Beds and cushions
- Sanitary products (diapers, training mats)
Refunds will only be made in the same form as the original purchase (debit, Visa, Mastercard). If a gift card was used at the time of purchase, the gift card amount will be applied to a new gift card.
Refunds or exchanges will only be accepted at the same branch where the product was purchased.